Difficult Phone Conversations with Day-Camp Parents
Difficult Phone Conversations with Day-Camp Parents

Difficult Phone Conversations with Day-Camp Parents

Difficult Phone Conversations with Day-Camp Parents

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Author: Barbara Schainman, Marla Coleman
Length: 69 minutes
Published: 2009
Format: DVD

Product Code: 827008855193
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Difficult Phone Conversations with Day-Camp Parents provides an invaluable resource on how camp staff, particularly camp directors, can handle “tough” telephone communications with parents of campers. The DVD features a role-playing format to highlight examples of difficult phone conversations with parents. The DVD also includes strategic insights and tips for addressing each type of difficult call.

Among the topics covered:
  • Generalizations of parents today
  • Example phone call #1
  • Example phone call #2
  • Example phone call #3
  • Closing thoughts
Produced in cooperation with the American Camp Association